Environmental Management or its authorized agents agree to perform the work specified within this work order authorization in a professional manner using reasonable care to obtain satisfactory results. The professional cleaner is limited in attaining the best results due to the condition and nature of the article or surface being cleaned.

Listed below are conditions which are most commonly encountered for which we disclaim liability and for which the customer agrees not to hold Environmental Management or it's authorized agents responsible or liable in any way.

CERAMIC TILE & GROUT: Ceramic tile is very durable and withstands most cleaning agents. However, some baked-on glazes can be damaged by cleaning solutions which cannot be reversed and is impossible to be known in advance. A test will be conducted on a small area to test our cleaning solutions prior to cleaning the tile. Ceramic tile can become worn due to foot traffic and this condition is not reversible during the cleaning process. Cracked or scratched tile due to moving heavy appliances or furniture can occur even with the use of moving devices (every effort will be made not to damage the tile). The loss of grout is possible. Grout replacement will be performed at an additional charge of $36.00 per hour plus grout. Grout that has been cleaned regularly with acidic solutions, strong alkaline cleaners and steam machines will most likely be removed during the cleaning process.

NOTE: Not responsible for damage to hollow tiles.